Grievance Redressal Policy

Microbird solutions is dedicated to providing a safe, secure, and transparent platform for all of its users. We have carefully designed this Grievance Redressal Policy ("Policy") to address concerns and grievances related to content or advertisements displayed on the Microbird solutions platform ("Platform").

This Policy offers a clear, comprehensive, and user-friendly mechanism for reporting and resolving complaints, ensuring the privacy and safety of our users, and complying with all applicable laws and regulations.

1. Filing a Complaint

Users or entities aggrieved by any content or advertisements published on the Platform may file a complaint against such content or advertisement. It is essential to follow the prescribed procedure for filing a complaint. Here is how you can do it:

→a. Send your complaint to the "Grievance Officer" at microbirdsolutions@gmail.com
→b. If you prefer traditional mail, you can also send your complaint via postal mail to the address mentioned below:

Flat No. 3, Third Floor, Sri Padmavathi Nilayam, Plot No. 10, Shri Shirdi Sai Veterinary Colony, Visalakshi Nagar, Visakhapatnam, Andhra Pradesh - 530043.

2. Who Can File a Complaint

→a. Any individual or entity who feels aggrieved by content or advertisements on the Platform has the right to file a complaint. Additionally, legal heirs, agents, or attorneys of the aggrieved party may also file a complaint on their behalf. However, it's important to note that unrelated third parties who lack any legitimate interest or claim to the content or advertisement may not file a valid complaint.
→b. Requirements for Agents or Attorneys: If you are an agent or attorney filing a complaint on behalf of an aggrieved party, you are required to provide documentary proof establishing your authority to file the complaint on their behalf.

3. Complaint and Takedown Process

a. Information Required in Complaint

To ensure a swift and effective complaint resolution process, please provide the following information in your complaint:

•i. Explain your interest or connection to the complaint.

•ii. Clearly specify the nature of your grievance.

•iii. Include the title, date of publication, and a link to the content/advertisement you are complaining about.

•iv. Describe your relationship with the aggrieved party concerning the content/advertisement.

•v. Provide accurate facts detailing how the grievance arose.

•vi. Indicate the remedies you are seeking.

•vii. Offer a comprehensive explanation of your grievance.

•viii. Include your personal details.

•ix. Provide details of the aggrieved party.

•x. Ensure your contact details are included.

•xi. Include any relevant documentary proof.

b. Categories of Grievances

The nature of your complaint helps Microbird solutions categorize it based on legal provisions. The available categories may include:

Trademark Infringement

Invasion of Privacy

Defamation

False or Misleading Content

Obscene or Scandalous Content

Content Hurting Religious Sentiments or Inciting Violence

Otherwise Illegal Content

You can select only one category per complaint. If your grievance falls under multiple categories, we recommend filing separate complaints for each category.

c. Documentary Proof

Depending on the nature of your complaint, we may require relevant documentary proof. Some examples of the documentary proof that may be relevant for different types of complaints include:

→i. Copyright Infringement: Proof of rights of the aggrieved party and proof of infringement.
→ii. Trademark Infringement: Trademark registration certificate and proof of infringement.
→iii. Violation of Privacy: Proof that the content or advertisement violates privacy rights.

If you are filing a complaint as an agent or attorney on behalf of the aggrieved party, you are required to attach a power of attorney or authorization letter confirming your right to file the complaint on their behalf.

d. Incomplete or False Complaints

Please ensure that your complaint is complete and accurate. Incomplete complaints that lack essential information or contain false details may not be considered or acted upon. Filing false or misleading complaints may result in legal action.

4. Microbird's Response and Actions

Microbird solutions, as an intermediary under the law, has specific obligations and actions it can take in response to complaints:

→a. Microbird solutions will take action, including the takedown of content from the Platform, under specific circumstances, such as:
i. Receiving a complaint with sufficient evidence clearly establishing a violation of rights or legal provisions.
ii. Receiving a complaint or court order directing the removal of content.
→b. Micro Bird's response may include removing the content from the Platform as required by law.

5. Platform Content and Legal Responsibility

Microbird solutions does not author or publish content on the Platform. Users are solely responsible for the content they create and publish. Microbird solutions liability for content is limited to taking down content as required by law or valid complaints.