Privacy Policy

Last Updated on 29th November 2024

The creator of this Privacy Policy ensures a steady commitment to Your privacy with regard to the protection of your invaluable information that you may share across this Platform. This privacy policy contains information about the Platform.

To provide You with Our uninterrupted use of the Platform, We may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of Your privacy, We provide this notice explaining Our information

collection and disclosure policies, and the choices You make about the way Your information is collected and used.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HA VE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE V ARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATORS OF THIS PRIV ACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

INFORMATION WE COLLECT

Personal data including but not limited to Name, Phone Number, Email ID, Address, City, Gender , Age, Delivery Location by map, Payment Details as per Payment Gateway Rules
Information collected through permission derived by the Platform. for Location access, and storage permissions etc.
Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet. This information may include the URL that you just came from (whether this URL is on the Platform or not), which URL you next go to (whether this URL is on the Platform or not), your computer or device browser information, and other information associated with your interaction with the Platform.
Details of Platform usage for analytics.

This privacy policy also applies to data we collect from users who are not registered as members of this Platform, including, but not limited to, browsing behaviour, pages viewed etc. We also collect and store personal information provided by You from time to time on the Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

To enable the provision of services opted for by you.
To enable the viewing of content in your interest.
To communicate the necessary account and service-related information from time to time.
To allow you to receive quality customer care services and data Collection.
To comply with applicable laws, rules and regulations.

Where any service requested by You involves a third party, such information as is reasonably necessary by the Firm to carry out Your service request may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. The Firm may also use contact information internally to direct its efforts for service improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to ” microbirdsolutions@gmail.com ”.

To the extent possible, we provide You with the option of not divulging any specificinformation that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Platform and opt-out of any non-essential communications from the Platform.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

‬ ‭ OUR USE OF YOUR INFORMATION‬ ‭

The information provided by you shall be used to provide and improve the service for you and all users.

To provide you with services on your request.
For maintaining an internal record.
For enhancing the Services provided.
For maintaining record under the legal and statutory provisions.

For more details about the nature of such communications, please refer to our Terms of Service. Further, your data and Sensitive Personal data may be collected and stored by Us for internal record.

We use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you. We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.

Information collected via Our server logs includes users’ IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content/ads according to their preferences.

‭ HOW INFORMATION IS COLLECTED

Before‬‭ or‬‭ at‬‭ the‬‭ time‬‭ of‬‭ collecting‬‭ personal‬‭ information,‬‭ we‬‭ will‬‭ identify‬‭ the‬‭ purposes‬ for‬‭ which‬‭ information‬‭ is‬‭ being‬‭ collected.‬‭ If‬‭ the‬‭ same‬‭ is‬‭ not‬‭ identified‬‭ to‬‭ you,‬‭ you‬‭ have‬ the‬‭ right‬‭ to‬‭ request‬‭ the‬‭ Firm‬‭ to‬‭ elucidate‬‭ the‬‭ purpose‬‭ of‬‭ collection‬‭ of‬‭ said‬‭ personal‬ information,‬‭ pending‬‭ the‬‭ fulfilment‬‭ of‬‭ which‬‭ you‬‭ shall‬‭ not‬‭ be‬‭ mandated‬‭ to‬‭ disclose‬ any information whatsoever.‬

We‬‭ will‬‭ collect‬‭ and‬‭ use‬‭ your‬‭ personal‬‭ information‬‭ solely‬‭ to‬‭ fulfil‬‭ those‬‭ purposes‬ specified‬‭ by‬‭ us,‬‭ within‬‭ the‬‭ scope‬‭ of‬‭ the‬‭ consent‬‭ of‬‭ the‬‭ individual‬‭ concerned‬‭ or‬‭ as‬ required‬‭ by‬‭ law.‬‭ We‬‭ will‬‭ only‬‭ retain‬‭ personal‬‭ information‬‭ as‬‭ long‬‭ as‬‭ necessary‬‭ for‬‭ the‬ fulfilment‬‭ of‬‭ those‬‭ purposes.‬‭ We‬‭ will‬‭ collect‬‭ personal‬‭ information‬‭ by‬‭ lawful‬‭ and‬‭ fair‬ means and with the knowledge and consent of the individual concerned.‬

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‭Personal‬‭ data‬‭ should‬‭ be‬‭ relevant‬‭ to‬‭ the‬‭ purposes‬‭ for‬‭ which‬‭ it‬‭ is‬‭ to‬‭ be‬‭ used,‬‭ and,‬‭ to‬‭ the‬ extent necessary for those purposes, should be accurate, complete, and up-to-date.
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EXTERNAL LINKS ON THE PLATFORM‬

The Platform may include advertisements, hyperlinks to other Platforms or resources. We have no control over any other Platform or resources or contents available on these other Platforms, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/services or other materials on or available from such Platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such Platforms. These external third-party Platforms and resource providers may have their privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter their Platform and review its privacy policy.

‭ PERMISSION AND ACCESS FROM THE DEVICE‬

The Application requires permission to access the following features:‬

Files & Media‬
Location‬
Contact‬
Notifications‬
SMS reading (To verify OTP)‬
Phone‬
Pop up window‬
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COOKIES‬

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‭ A‬‭ cookie‬‭ is‬‭ a‬‭ small‬‭ file‬‭ of‬‭ letters‬‭ and‬‭ numbers‬‭ that‬‭ we‬‭ store‬‭ on‬‭ your‬‭ browser‬‭ or‬‭ the‬
‭ hard‬‭ drive‬‭ of‬‭ your‬‭ computer‬‭ if‬‭ you‬‭ agree.‬‭ By‬‭ continuing‬‭ to‬‭ browse‬‭ the‬‭ site,‬‭ you‬‭ are‬ agreeing‬‭ to‬‭ our‬‭ use‬‭ of‬‭ cookies.‬‭ Cookies‬‭ contain‬‭ information‬‭ that‬‭ is‬‭ transferred‬‭ to‬‭ your‬ computer’s‬‭ hard‬‭ drive.‬‭ You‬‭ can‬‭ set‬‭ your‬‭ browser‬‭ to‬‭ refuse‬‭ all‬‭ or‬‭ some‬‭ browser‬ cookies,‬‭ or‬‭ to‬‭ alert‬‭ you‬‭ when‬‭ Platforms‬‭ set‬‭ or‬‭ access‬‭ cookies.‬‭ If‬‭ you‬‭ disable‬‭ or‬‭ refuse‬ cookies,‬‭ please‬‭ note‬‭ that‬‭ some‬‭ parts‬‭ of‬‭ this‬‭ Platform‬‭ may‬‭ become‬‭ inaccessible‬‭ or‬‭ not‬ function properly. A list of the type of cookies we use is as follows;

Strictly necessary cookies These are cookies that are required for the operation of our Platform. They include, for example, cookies that enable you to log into secure areas of our Platform, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognize and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognize you when you return to our Platform. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies These cookies record your visit to our Platform, the pages you have visited and the links you have followed. We will use this information to make our Platform and the advertising displayed on it more relevant to your interests. We may also share this information with third-parties for this purpose.

Please note that third-parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Platform.

‬GOOGLE ANALYTICS‬

Google‬‭ AdSense‬‭ is‬‭ a‬‭ tool‬‭ that‬‭ allows‬‭ Platform‬‭ publishers‬‭ to‬‭ deliver‬‭ advertisements‬‭ to‬ site‬‭ visitors‬‭ in‬‭ exchange‬‭ for‬‭ revenue‬‭ calculated‬‭ on‬‭ a‬‭ per-click‬‭ or‬‭ per-impression‬‭ basis.‬ To‬‭ do‬‭ this,‬‭ Google‬‭ uses‬‭ cookies‬‭ and‬‭ tracking‬‭ technology‬‭ to‬‭ deliver‬‭ ads‬‭ personalized‬‭ to‬ a Platform user/visitor. In this regard the following terms are specified to the Users:‬

Third-party vendors, including Google, use cookies to serve ads based on your prior‬ visits to our Platform or other Platforms.‬
Google’s use of advertising cookies enables us and our partners to serve advertisements to you based on their visit to our Platform and/or other Platforms on the Internet.
You may opt-out of personalized advertising by visiting Ads Settings.
All advertisements of third parties on our Platform are for informative purposes only‬ and neither the Platform nor the Firm guarantees or bears liability for the authenticity of‬ the advertisements.‬
At no point will the Firm permit its competitors to advertise on the Platform.
You may visit the links in the advertisements at your own risk or choose to not accept the cookies permitting third parties to display their advertisements.

‭ YOUR RIGHTS‬ ‭

Unless subject to an exemption, you have the following rights concerning your data:

The right to request a copy of your data which we hold about you;
The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
The right to withdraw Your consent to the processing at any time;
The right to object to the processing of personal data;
The right to complain about a supervisory authority.
The right to obtain information as to whether personal data are transferred to a third country or an international organization.

‭ Where‬‭ you‬‭ hold‬‭ an‬‭ account‬‭ with‬‭ any‬‭ of‬‭ our‬‭ services,‬‭ you‬‭ are‬‭ entitled‬‭ to‬‭ a‬‭ copy‬‭ of‬‭ all‬ personal‬‭ data‬‭ which‬‭ we‬‭ hold‬‭ concerning‬‭ you.‬‭ You‬‭ are‬‭ also‬‭ entitled‬‭ to‬‭ request‬‭ that‬‭ we‬ restrict how we use your data in your account when you log in.‬

By using our services, you consent to the collection and use of location information as described in this policy. If you have any concerns, you can reach out to us through the support section of the website/app.

COMPLIANCES‬

‬A. Indian Compliances‬

This legal agreement is an electronic record in terms of the Indian Information‬ Technology Act, 2000 and rules there under as applicable and the amended provisions‬ about electronic records in various statutes as amended by the Indian Information‬ Technology Act, 2000. This electronic record is generated by a computer system and‬ does not require any physical or digital signatures.‬
This legal document is published in accordance with the provisions of Rule 3 (1) of the‬ Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the‬ Information Technology (Reasonable security practices and procedures and sensitive‬ personal data or information) Rules, 2011 of Information Technology Act, 2000 amended‬ through Information Technology Amendment Act, 2008 that require publishing the Terms‬ of Use and practices for access and usage of any functional Platform.‬

B. GDPR Privacy Rights

The‬‭ General‬‭ Data‬‭ Protection‬‭ Regulation‬‭ or‬‭ GDPR‬‭ gives‬‭ certain‬‭ rights‬‭ to‬‭ individuals‬ in‬‭ relation‬‭ to‬‭ their‬‭ personal‬‭ data.‬‭ Accordingly,‬‭ we‬‭ are‬‭ happy‬‭ to‬‭ offer‬‭ transparency‬‭ and‬ access‬‭ controls‬‭ to‬‭ help‬‭ Users‬‭ take‬‭ advantage‬‭ of‬‭ those‬‭ rights.‬‭ As‬‭ available,‬‭ except‬‭ as‬ limited under applicable law, the rights afforded to individuals are:‬

Right of access- the right to be informed of, and request access to, the data we process about you.
Right to rectification – the right to request that we amend or update your data where it is inaccurate or incomplete,
Right to erasure- the right to request that we delete your data,
Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data,
Right to object – the right to object to us processing your personal data on grounds relating to your particular situation. Along with the right to object to your personal data being processed for direct marketing purposes.
Right to data portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another part’s service,
Right not to be subject to automated decision-making, the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

CONFIDENTIALITY‬

You further acknowledge that the Platform may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services, and you retain sole discretion to seek for discontinuation of such communications at any point in time.

OTHER INFORMATION COLLECTORS‬

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

‭ OUR DISCLOSURE OF YOUR INFORMATION

We may host surveys for survey creators for our Platform who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.

Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address.

As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

External Service Providers: There may be several services offered by external service providers that help you use our Platform. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or permit them to collect information about you, then their use of your information is governed by their privacy policy.
Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

ACCESSING, REVIEWING AND CHANGING YOUR‬ PROFILE‬ ‭

You can review and change the information you submitted except Email ID. An option for facilitating such change shall be present on the Platform and such change shall be facilitated by the User. If you change any information, we may or may not keep track of your old information.

We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Such prior information shall be completely removed from our databases, including stored ‘back up’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete, or to remove your profile so that others cannot view it, the User needs to remediate, and promptly correct any such incorrect information.

SECURITY‬

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Firm. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

However, as effective as encryption technology is, no security system is impenetrable. Our Firm cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Firm over the Internet.

‭ SEVERABILITY‬

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this privacy policy.

AMENDMENT‬

Our‬‭ Privacy‬‭ Policy‬‭ may‬‭ change‬‭ from‬‭ time‬‭ to‬‭ time.‬‭ The‬‭ most‬‭ current‬‭ version‬‭ of‬‭ the‬ policy‬‭ will‬‭ govern‬‭ our‬‭ use‬‭ of‬‭ your‬‭ information‬‭ and‬‭ will‬‭ always‬‭ be‬‭ on‬‭ the‬‭ Platform.‬ Any‬‭ amendments‬‭ to‬‭ this‬‭ Policy‬‭ shall‬‭ be‬‭ deemed‬‭ as‬‭ accepted‬‭ by‬‭ the‬‭ User‬‭ on‬‭ their‬ continued use of the Platform.‬

CONSENT WITHDRAWAL, DATA DOWNLOAD & DATA‬ REMOV AL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email to microbirdsolutions@gmail.com.

CONTACT US‬

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to microbirdsolutions@gmail.com.

MICROBIRD